What is Remind Memo?
RemindMemo helps medical practices, professionals, or any small business that schedules appointments with their patients, clients
or customers keep your schedules full by reducing or eliminating no-shows. This is done via automated voice phone reminders, text reminders,
or our reminder email service. You can schedule all three methods, just one method or any two methods. Just ask your patients or clients
which method they prefer.
What will my patients hear when they receive reminder calls?
For Voice over phone reminders, you have a couple of options. You can record your own greeting in your voice to your computer and upload
it to our system. When RemindMemo makes a call, it will play your message first. It will then read out loud anything you typed in the text
field for that reminder. Lastly, it will read the appointment day and time to them via a text-to-speech (computer voice) function. It
then repeats to ensure the patient or client heard the message.
If you do not record a message, RemindMemo will simply convert any text you entered into the reminder into speech and read it out loud to
your customer, followed by the date and time of the appointment reminder. It then repeats to ensure the patient or client heard the
For healthcare practices, are all communications HIPAA/HITECH secure?
Yes. RemindMemo is checked for HIPAA/HITECH compliance on a continuing basis.
We already give reminders by making phone calls manually. I prefer the "personal touch". Why would I use an automated appointment
reminder service like Remind Memo?
How often does you or your staff encounter a voice mail system or answering machine when making these calls? Its probably more often then
not, so when you leave a message, its no more personal than if you used Remind Memo to pre-record your message and have our system leave the
message on your patient's voice mail.
Can I have patients confirm appointments when they receive their reminder call?
Yes. RemindMemo prompts a patient to confirm or reschedule their appointment. This feature is also available for all lines of
communication - phone, text and email.
What happens if the reminder call is answered by voice mail or by an answering machine?
RemindMemo can detect whether the call was answered by a person or by an automated answering service (ie. voicemail, answering machine).
If an answering machine picks up, RemindMemo 'waits for the beep', then leaves your message. If your system is set up to collect a
confirmation from the patient, it will not be collected if an answering machine is detected.
What happens when the reminder call is answered by a person when reminder call is placed?
If a person answers, RemindMemo relays the appointment reminder via speech (first it plays your recorded message if any, then it
converts the appointment day and time to speech and reads it out loud to them, then asks them to confirm.
Is my data secure and safe?
Yes. Your data is securely transmitted over the internet using 256-bit SSL (secure sockets layer) encryption. Once the data reaches
RemindMemo, our servers employ firewalls to protect it from intruders. Additionally, your data is encrypted via SSL when backed up on
Is anything or any software installed on my computer to use the service?
No software is installed on your computer. All information is sent, received, and viewed online.
How do I know if my patient or customer has received my reminder (voice over text, phone, and/or email) when using RemindMemo?
Simply view the calendar screen in your RemindMemo account. You will see any pending (scheduled, but unsent) reminders in grey, sent
reminders in yellow, confirmed reminders in green, and reminders where the patient or client needs a call back in red. To make it easy to
remember, there is a legend with the colors that you can refer to on the calendar screen.
My patients say they haven't received any automated reminder calls. What happened?
There are several possible reasons for this. Check the following:
- Did you use the correct phone number for texts? This can only be a cell phone. Most land lines cannot receive texts.
- Did you use the correct phone number for voice calls? Please recheck the number, as it’s easy for anyone to make typos.
- Did you use the correct email address? The patients who have not received calls may not have answered their phone or
their line may have been busy for an extended time.
I would like to change our message recording. How do I do this?
This is easy to do, and is covered in the RemindMemo user manual and tutorials. Sign into your RemindMemo account. On the left is the
main menu. Click “Options”. You can upload your new audio greeting here.
Still have Questions? Visit the FAQ page to read more answers